HARTFORD, CT - Attorney General George Jepsen said Bank of America Corp. responded to the needs of distressed homeowners in Connecticut by opening a customer assistance center Tuesday in Southington to help borrowers seeking loan modifications or other alternatives to foreclosure.
“Bank of America has taken a positive step to help its customers. The center will give homeowners an opportunity to have their pending applications and paperwork reviewed or to discuss their options with home retention specialists,” the Attorney General said.
“Having a personal contact will help to resolve many of the complaints Bank of America customers have brought to my office,” Jepsen said.
Customers can make an appointment at the center to meet with a specialist by calling 860-385-9259. Appointments can be made at the center between 9 a.m. and 6 p.m. on weekdays and from 9 a.m. to 1 p.m. on Saturdays.
In addition, Bank of America will be among the mortgage lenders participating in a free homeowners’ mortgage assistance event on Nov. 15 at the Connecticut Convention Center in Hartford, which is being sponsored by Gov. Dannel Malloy, the Attorney General and the state Department of Banking. More information about this event is available at www.ct.gov/dob/homeowner.
Bank of America credited the Attorney General with playing an important role in helping bring the customer assistance center to Southington when it announced the center’s opening today.
Jepsen met with bank representatives and in May, wrote a letter to Brian T. Moynihan, president and chief executive of Bank of America, asking the bank to commit more resources to Connecticut. The Attorney General said he was concerned about the bank’s failure to address “numerous complaints” reported to his office, the Department of Banking and the non-profit Connecticut Fair Housing Center.
Jepsen is a member of the Executive Committee of the National Association of Attorneys General multistate task force which is seeking to hold major loan servicers, including Bank of America, accountable for the unfair and deceptive default servicing practices they have engaged in across the country.
