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News Oct 23, 2017 - 2:32:17 PM

CID’s 2017 Health Insurance Report Card Helps Consumers Compare Plans and Services

By Insurance Commissioner Katharine L. Wade's office

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Insurance Commissioner Katharine L. Wade today announced that the 2017 Consumer Report Card on Health Plans in Connecticut, a user-friendly report that helps individuals, families and employers compare health plans across a variety of quality measures, is now available on the Insurance Department’s website.

“Critical to choosing a plan is making an informed decision to determine what plan best meets your needs. The Department’s annual Consumer Report Card, in its 20th year, is a useful tool to help consumers compare plans, coverage and customer service of the carriers marketing health insurance in Connecticut,” Commissioner Wade said.

The 2017 Report Card compares care measures and member satisfaction surveys from six health maintenance organizations (HMOs) and nine indemnity companies that have a total enrollment of more than 2.4 million members. Consumers are able to compare how carriers stack up on:
· Customer satisfaction
· Utilization of preventive services, i.e. mammograms, prostate screening, childhood immunization, etc.
· Network – Number of primary care physicians, specialists and pharmacies per county
· Information on coverage of medical, behavioral health and substance abuse treatment
· Information on appeals and denials of coverage

The 2017 edition also includes additional data on how insurance companies are doing in providing follow-up treatment for mental health and substance abuse care.

“I encourage consumers to use this report as part of their decision-making process as they choose coverage for 2018,” Commissioner Wade said. “As always, the Department stands ready to assist consumers with any questions or concerns they have about their health insurance or any insurance-related matter.”

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