WASHINGTON, DC — Rep. Elizabeth Esty (D-CT) and Rep. George Miller (D-Calif.), the senior Democrat on the House Education and the Workforce Committee, today requested that the Department of Health and Human Services (HHS) augment its consumer education efforts to ensure that policyholders with new coverage provided through the Health Insurance Marketplace have a smooth transition and know who to contact if they experience any difficulties.
In a letter to HHS Secretary Kathleen Sebelius, Reps. Esty and Miller asked the Department to “widely disseminate a consumer-friendly FAQ through the media and all the Marketplace partners across the country,” that includes “clear and timely information to consumers on the most commonly encountered issues” and details “where to obtain additional help to resolve each issue."
Beginning just days from now, hundreds of thousands of new policyholders across the nation will finally have comprehensive, high-quality health coverage for them and their families, many for the first time in their lives. For a great majority of policyholders, the transition to new coverage is expected to be a smooth and positive experience. However, as with any new insurance coverage, there are likely to be some people who have questions or need assistance.
The letter encourages HHS to widely disseminate to the media and to Marketplace partners proper points of contact to help resolve any problems that policyholders have obtaining or using their new health coverage. HHS has already made a significant effort to directly contact many policyholders and enrollees in the past several weeks, and this effort is designed to further support any individuals in need of assistance.